Settings & Configurations | Blackbird Help Center

General

Login

Learn how to log in to your Blackbird account and reset a forgotten password.

Written by Camila Bell
Updated over a week ago

Dashboard

Learn how to navigate your Blackbird dashboard, including changing views, new order notifications, printer connections, and logging out.

Written by Camila Bell
Updated over a week ago

Account, Billing, & Subscriptions

Learn how to manage your SaaS account, billing, and payment method.

Written by Camila Bell
Updated over a week ago

Employees

Adding Employees from the Organization Level

Learn how to add employees to your account and give them access to your organization and/or location(s).

Written by Camila Bell
Updated over a week ago

Editing Employees from the Organization Level

Learn how to edit employee accounts that have already been created from the Organization level.

Written by Camila Bell
Updated over a week ago

Adding Employees from the Location Level

Learn how to add employees to your account and give them access to your location.

Written by Camila Bell
Updated over a week ago

Editing Employees from the Location Level

Learn how to edit employee accounts that have already been created.

Written by Camila Bell
Updated over a week ago

Pending Employees

Learn how to manage pending employee accounts.

Written by Camila Bell
Updated over a week ago

Stations

Online Order Stations

Learn how to manage your online order stations for processing in-store and online orders.

Written by Camila Bell
Updated over a week ago

Experience Stations

Learn how to manage your Experience stations for checkins, events, and drawings.

Written by Camila Bell
Updated over a week ago

Receipts & Labels

Receipts

Configure how your in-store and online order receipts are printed.

Written by Camila Bell
Updated over a week ago

Labels

Configure how your product and inventory labels are printed.

Written by Camila Bell
Updated over a week ago

Discounts

Multi-SKU Inventory Discounts

Learn how to create an inventory discount to run promotions and reward customers for multiple SKUs of inventory.

Written by Camila Bell
Updated over a week ago

Discounts

Learn more about frequently asked questions regarding discount types, conditions, and configurations available.

Written by Camila Bell
Updated over a week ago

Creating Discounts

Learn how to create discounts to run promotions.

Written by Camila Bell
Updated over a week ago

Brand Discounts

Learn how to create brand discounts to run promotions and reward customers.

Written by Camila Bell
Updated over a week ago

Category Discounts

Learn how to create category discounts to run promotions and reward customers.

Written by Camila Bell
Updated over a week ago

Customer Discounts

Learn how to create customer discounts for specific customers loyal to your dispensary!

Written by Camila Bell
Updated over a week ago

Order Discounts

Learn how to create order discounts to run promotions and reward customers.

Written by Camila Bell
Updated over a week ago

Product Discounts

Learn how to create product discounts to run promotions and reward customers.

Written by Camila Bell
Updated over a week ago

Single-SKU Inventory Discounts

Learn how to create a single-SKU inventory discount to run promotions and reward customers.

Written by Camila Bell
Updated over a week ago

Notifications

Custom Automated SMS Notifications

Learn more about the automated SMS notifications available to send to your customers.

Written by Camila Bell
Updated over a week ago

How to Customize Your Automated SMS Notifications

Learn how to customize your automated SMS notifications.

Written by Camila Bell
Updated over a week ago

Online Menus

Menu Display

Learn how to manage how your menu displays on your website or BlackbirdGo marketplace.

Written by Camila Bell
Updated over a week ago

Online Ordering

Learn how to manage your online ordering settings.

Written by Camila Bell
Updated over a week ago

Online Menu Service Windows

Learn more about pick up and delivery order service windows for your online menu.

Written by Camila Bell
Updated over a week ago

Creating Service Windows

Learn how to create service windows for your in-store pick up, curbside pick up, and delivery orders.

Written by Camila Bell
Updated over a week ago

Managing Service Windows

Learn how to manage, edit, and delete your in-store pickup, curbside pickup, and delivery order service windows.

Written by Camila Bell
Updated over a week ago

White Label Menu

Learn how to host your white-label BlackbirdGo menu within your own website.

Written by Camila Bell
Updated over a week ago

iFrame Menu

Learn how to embed your BlackbirdGo menu using an iFrame.

Written by Camila Bell
Updated over a week ago

Order Fees & Surcharges

Learn how to create line-item order fees and surcharges.

Written by Camila Bell
Updated over a week ago

Marketplace Listings

Intro to Retailer Marketplace Listings

Learn more about BlackbirdGo Marketplace Listings - helping to drive revenue by connecting you directly to consumers!

Written by Camila Bell
Updated over a week ago

Intro to Brand Marketplace Listings

Learn more about BlackbirdGo Marketplace Listings - helping to drive revenue by connecting you directly to consumers!

Written by Camila Bell
Updated over a week ago

Set Up a Marketplace Listing

Learn how to set up a BlackbirdGo Marketplace Listing to help drive revenue by connecting you directly to consumers!

Written by Camila Bell
Updated over a week ago

Business Settings

Business Info

Learn how to manage your business info and branding.

Written by Camila Bell
Updated over a week ago

Taxes

Learn more about the taxes you can apply to orders.

Written by Camila Bell
Updated over a week ago

Terms & Conditions

Learn more about Blackbird's terms & conditions, privacy, and TCPA compliance.

Written by Camila Bell
Updated over a week ago

Troubleshooting & FAQs

Issues Logging In

If you or your employee are experiencing an issue logging into the MyBlackbird platform, find help here.

Written by Camila Bell
Updated over a week ago

What Notifications Can I Edit Myself?

Find out what automated notifications you can edit yourself.

Written by Camila Bell
Updated over a week ago

How Do I Turn Off Online Ordering?

Learn how to temporarily disable pick up and/or delivery orders.

Written by Camila Bell
Updated over a week ago

How Do I Update My Online Ordering Hours?

Learn how to change your online ordering hours for both your pick up and delivery menus.

Written by Camila Bell
Updated over a week ago