Settings & Configurations | Blackbird Help Center

General

Login

Learn how to log in to your Blackbird account and reset a forgotten password.

Written by Camila Bell
Updated over a week ago

Dashboard

Learn how to navigate your Blackbird dashboard, including changing views, new order notifications, printer connections, and logging out.

Written by Camila Bell
Updated over a week ago

Account, Billing, & Subscriptions

Learn how to manage your SaaS account, billing, and payment method.

Written by Camila Bell
Updated over a week ago

Employees

Adding Employees from the Organization Level

Learn how to add employees to your account and give them access to your organization and/or location(s).

Written by Camila Bell
Updated over a week ago

Editing Employees from the Organization Level

Learn how to edit employee accounts that have already been created from the Organization level.

Written by Camila Bell
Updated over a week ago

Adding Employees from the Location Level

Learn how to add employees to your account and give them access to your location.

Written by Camila Bell
Updated over a week ago

Editing Employees from the Location Level

Learn how to edit employee accounts that have already been created.

Written by Camila Bell
Updated over a week ago

Pending Employees

Learn how to manage pending employee accounts.

Written by Camila Bell
Updated over a week ago

Discounts

Learn more about frequently asked questions regarding discount types, conditions, and configurations available.

Written by Camila Bell
Updated over a week ago

Creating Discounts

Learn how to create discounts to run promotions from your Organization or Location.

Written by Camila Bell
Updated over a week ago

Brand Discounts

Learn how to create brand discounts to run promotions and reward customers.

Written by Camila Bell
Updated over a week ago

Category Discounts

Learn how to create category discounts to run promotions and reward customers.

Written by Camila Bell
Updated over a week ago

Order Discounts

Learn how to create order discounts to run promotions and reward customers.

Written by Camila Bell
Updated over a week ago

Product Discounts

Learn how to create product discounts to run promotions and reward customers.

Written by Camila Bell
Updated over a week ago

Single-SKU Inventory Discounts

Learn how to create a single-SKU inventory discount to run promotions and reward customers.

Written by Camila Bell
Updated over a week ago

Multi-SKU Inventory Discounts

Learn how to create an inventory discount to run promotions and reward customers for multiple SKUs of inventory.

Written by Camila Bell
Updated over a week ago

Notifications

Custom Automated SMS Notifications

Learn more about the automated SMS notifications available to send to your customers.

Written by Camila Bell
Updated over a week ago

How to Customize Your Automated SMS Notifications

Learn how to customize your automated SMS notifications.

Written by Camila Bell
Updated over a week ago

Online Menus

Promotional Banners

Learn how to configure the promotional banner on your embedded menu.

Written by Camila Bell
Updated over a week ago

Menu Settings

Learn how to manage how your menu displays on your website or BlackbirdGo marketplace.

Written by Camila Bell
Updated over a week ago

Online Menu Service Windows

Learn more about pick up and delivery order service windows for your online menu.

Written by Camila Bell
Updated over a week ago

Creating Service Windows

Learn how to create service windows for your in-store pick up, curbside pick up, and delivery orders.

Written by Camila Bell
Updated over a week ago

Managing Service Windows

Learn how to manage, edit, and delete your in-store pickup, curbside pickup, and delivery order service windows.

Written by Camila Bell
Updated over a week ago

Order Fees & Surcharges

Learn how to create line-item order fees and surcharges.

Written by Camila Bell
Updated over a week ago

Brand Menus

Learn more about menus for Brands, including how to display your product catalog and store locator directly on your Brand's website.

Written by Camila Bell
Updated over a week ago

Marketplace Listings

Intro to Retailer Marketplace Listings

Learn more about BlackbirdGo Marketplace Listings - helping to drive revenue by connecting you directly to consumers!

Written by Camila Bell
Updated over a week ago

Intro to Brand Marketplace Listings

Learn more about BlackbirdGo Marketplace Listings - helping to drive revenue by connecting you directly to consumers!

Written by Camila Bell
Updated over a week ago

Manage Your Marketplace Listing

Learn how to manage your BlackbirdGo Marketplace Listing to help drive revenue by connecting you directly to consumers!

Written by Camila Bell
Updated over a week ago

Store Locator

Learn how to manage and add additional retailers to your Brand Menu Store Locator.

Written by Camila Bell
Updated over a week ago

Embed Configurations

Collect Embed Configuration

Learn how to set up a Collect embed on your website.

Written by Camila Bell
Updated over a week ago

Brand Menu Embed Configuration

Learn how to create a Brand Menu embed and configure embed settings for your Brand website.

Written by Camila Bell
Updated over a week ago

Retail Menu Embed Configuration

Learn how to create a Retail Menu embed and configure embed settings for your Store website.

Written by Camila Bell
Updated over a week ago

Business Information

Business Info

Learn how to manage your business info and branding.

Written by Camila Bell
Updated over a week ago

Terms & Conditions

Learn more about Blackbird's terms & conditions and privacy policy.

Written by Camila Bell
Updated over a week ago

Troubleshooting & FAQs

Issues Logging In

If you or your employee are experiencing an issue logging into the MyBlackbird platform, find help here.

Written by Camila Bell
Updated over a week ago

What Notifications Can I Edit Myself?

Find out what automated notifications you can edit yourself.

Written by Camila Bell
Updated over a week ago

How Do I Turn Off Online Ordering?

Learn how to temporarily disable pick up and/or delivery orders.

Written by Camila Bell
Updated over a week ago

How Do I Update My Online Ordering Hours?

Learn how to change your online ordering hours for both your pick up and delivery menus.

Written by Camila Bell
Updated over a week ago