Greenline POS - Divvy Digital

Setup Guide

You will be provided the flexibility of setting up your Greenline integration on your own time directly within MyBlackbird. Configuring the integration is easy. Once it is set up, you can see the integration sharing and receiving information - allowing you to monitor your own integration data.

Required Info

Before setting up the integration in MyBlackbird, you will need to obtain your specific integration information. Each Greenline account has specific keys that allow third party software platforms to share and receive select information. The following keys are needed to securely integrate the your Greenline account with Blackbird. All of the fields listed below can be found in the Greenline Platform.

Configuration Fields

Key

Description

How to Find It

Company ID

REQUIRED

This is a short string of numbers that will allow 3rd party menu services to access your menu data in Greenline

Can be found in Greenline Integrations Overview Page when selecting the API Keys button in the top right hand corner of the page.

Lcoation ID

REQUIRED

This is a short string of numbers that will allow 3rd party menu services to access your menu data in Greenline

Can be found in Greenline Integrations Overview Page when selecting the API Keys button in the top right hand corner of the page.

MyBlackbird Setup Steps

Once you have obtained all the required information from Greenline, setting up the integration is as simple as entering those fields into MyBlackbird. Users will navigate to your Settings & Configurations Block in MyBlackbird ,and from there go to the Integrations Hub Block.

Enter Authorization Info

Enter in the Greenline Company ID and Location ID. We will use this to connect MyBlackbird to your POS.

Enable Functionality

Once the authorization information is entered, you will be prompted to choose the sync functionality you would like to have with the integration.

  • Product Sync: You should enable this if you plan to use the integration to facilitate an online menu. This sync will pull inventory from Greenline for all inventory that is active, in-stock and in an inventory location that is Sellable. New and updated products will sync every 5 minutes .

  • Order Push: You may want to enable order push functionality to send new online orders directly to your Greenline account for fulfillment. This will remove the need to manually recreate customer profiles and orders in Greenline. Orders will be pushed directly to Greenline in real time as they are received.

  • Customer Sync: You should enable this if you plan to use a loyalty program where customers earn points for completed orders. This sync pulls customer information from Greenline into Blackbird and allows Blackbird to associate customer info with orders, when available. New and updated customer information is pulled into Blackbird every 3 hours.

  • Order Sync: You should enable this if you plan to use a loyalty program where customers earn points for completed orders. This sync pulls in order information for completed orders in Greenline. When used with a loyalty program, orders will be used to award customers points for their purchase. Order syncs run every 3 hours.

    • Order Sync Start Date: The date entered in this field allows flexibility in determining when to start pulling in order info. For example, you may not want to pull orders in from all time, but may only want orders to start coming in after the start of the current month. Orders that are completed in Greenline before the date in this field will not be pulled through the integration. Greenline limits this to 30 days, so we can only pull orders from Greenline from the date 30 days prior and going forward. This field is useful for points per dollar loyalty - all orders pulled through the integration will be awarded points if the loyalty program has PPD set up.

  • Notification Email: Adding a notification email is optional for those using a menu. It is used to send email notifications of new orders received on a Blackbird menu. It is not necessary to use this if Order Push is enabled, but can be a nice additional feature to make sure staff is getting notified of new orders that need to be fulfilled.

Activate Integration

Once all info is added and the desired functionality is enabled, the last step is to set the integration Active and save the configuration information. The integration can be deactivated at any time. Once the integration is set up and saved in MyBlackbird, you should then see Blackbird populate on the Integrations Overview page in Greenline.

Monitoring Integration Activity

Monitoring the information shared between Greenline and Blackbird is easy! You can navigate to the Activity Log tab within your Integration Hub Block to see what information is being pulled from Greenline, how frequently new info comes in and if there are any errors with the integration.

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