Troubleshooting

Below are some issues that you may run into when setting up and managing your Growflow integration. For each instance, the steps to rectify the issue are provided!

Information has stopped syncing from the integration

There are many reasons why one or all of the integrations syncs would stop working. Often times this is the result of a change made to Growflow data structure or the result of a data security precaution. The following steps can be taken to fix the issue:

  1. Make sure the integration configuration is Active. If this box is not marked, Blackbird will pause sharing data with Growflow.

  2. Ensure the correct functionality is enabled. For example, if the product sync functionality is not enabled there will be no product updates through the integration. To confirm if a sync is enabled, navigate to the Growflow Integration config and check the syncs at the bottom.

  3. Check the integration Activity Log. This can confirm that the syncs are not working and will provide further detail into the error or problem.

  4. If none of these are the problem, please reach out to Blackbird Support with examples of the inventory in question, what room it is in and what you are expecting to see happening.

Inventory coming through the integration is incorrect

Inventory that should be available for sale is not pulling through the integration....

  1. Has it been 5 minutes since the inventory was added to Growflow? The product sync runs every five minutes, so if this inventory was just created or updated in Growflow, it might take a few more minutes to see it come through to Blackbird.

  2. Check the integration Activity Log to ensure the product sync has been happening successfully. If there are errors in the activity log, this is likely the problem.

  3. If none of these are the problem, please reach out to Blackbird Support with examples of the inventory in question, what room it is in and what you are expecting to see happening.

We are not receiving order notifications

  1. Confirm you have added a valid email address to the order notification field in the integration configuration. If there is no email address, you can fix the issue by adding one!

  2. If none of these are the problem, please reach out to Blackbird Support with the email address you should be receiving notifications to.

Orders are not being submitted to Growflow

  1. Confirm the order push functionality is enabled. If you do not have this enabled, orders will not be pushed to Growflow.

  2. Check the Activity Log for errors. If there is an error message relating to a ‘Gateway Timeout’, please reach out to Blackbird Support. If there is an error relating to ‘Unauthorized’, there may be an issue with your integration credentials. In this case, you may need to reach out to a Growflow representative to confirm your Access key is correct.

  3. If none of these are the problem, please reach out to Blackbird Support with examples of orders that should have been submitted to Growflow.

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