1. Setup Guide

  2. Setup Steps

  3. Functionality

  4. Monitoring Integration Activity

Setup Guide

Required Info

Before setting up the integration in MyBlackbird, you will need to obtain your specific integration information. Each Cova account has specific keys that allow third party software platforms to share and receive select information. The following keys are needed to securely integrate the your Cova account with Blackbird. All of the fields listed below will be provided to the you by your Cova account representative on request.

Configuration Fields



How to Find It


  • Cova sets up a username

  • Permissions will need to be entirely inclusive for services being used

Created by Cova.

You should be sure to let your account rep know what features the integration will be used for so Cova can provide access to the correct items.


  • Password goes along with the username above

Created by Cova.

Typically Cova will set up a temporary password that will need to be updated by you or Blackbird staff. This can be done by logging in to Cova directly - users will be prompted to update the password. The temporary password will not work for the integration.

Client ID

  • Usually a short string with the company name and Baker/Blackbird name

Provided by Cova.

Client Secret

  • Usually a long, unique number similar to an API key

Provided by Cova.

Company ID

  • Usually a short number,

Provided by Cova.

Location ID

  • Usually a short number specific to the location in the client’s Cova account

Provided by Cova.

Pricing Group ID

  • This may be helpful for clients using the integration to facilitate an online menu.

  • This allows users to override the default pricing of inventory through the integration with a custom pricing group

  • The ID of the group will need to be used, not the name of the group

Can be provided by Cova, Blackbird or the yourself.

Setup Steps

Once you have obtained all the required information from Cova, setting up the integration is as simple as entering those fields into MyBlackbird.

Users will navigate to your Settings & Configurations Block and then select the Integrations Hub Block.

Enter Authorization Info

Select either Cova from the Point of Sale drop-down and enter the required information.


Once the authorization information is entered, you will be prompted to choose the sync functionality you would like to have with the integration.

Product Sync - You should enable this if you plan to use the integration to facilitate an online menu. This sync will pull inventory from Cova for all inventory that is active and in-stock. New and updated products will sync every 5 minutes .

Order Push - You may want to enable order push functionality to send new online orders directly to their Cova account for fulfillment when using the integration to facilitate an online menu. This will remove the need to manually recreate customer profiles and orders in Cova. Orders will be pushed directly to Cova in real time as they are received.

Customer Push - You may want to enable this if you would like a customer profile automatically created in your POS after a customer has checked in using the Experiences App. This saves your staff time and eliminates any manual work needed to create a customer profile within your POS.

Customer Sync - You should enable this if they plan to use a loyalty program where customers earn points for completed orders. This sync pulls customer information from Cova into Blackbird and allows Blackbird to associate customer info with orders, when available. New and updated customer information is pulled into Blackbird every 3 hours.

Order Sync - You should enable this if you plan to use a loyalty program where customers earn points for completed orders. This sync pulls in order information for completed orders in Cova. When used with a loyalty program, orders will be used to award customers points for their purchase. Order syncs run every 3 hours.

Notification Email - Adding a notification email is optional for those using a menu. It is used to send email notifications of new orders received on a Blackbird menu. It is not necessary to use this if order push is enabled, but can be a nice additional feature to make sure staff is getting notified of new orders that need to be fulfilled.

Activate Integration

Once all info is added and the desired functionality is enabled, the last step is to set the integration Active and save the configuration information. The integration can be deactivated at any time.

Monitoring Integration Activity

Monitoring the information shared between Cova and Blackbird is easy! Users can navigate to the Activity Log within their Integration Hub to see what information is being pulled from Cova, how frequently new info comes in and if there are any errors with the integration.

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