Home delivery orders can be tracked according to their current status. Home delivery statuses will update automatically when the order has been processed, and will then be updated manually by our dispatch team or the driver at the time of completing the delivery.

Home Delivery Order Statuses explained:

Pending - The order was placed by the customer but has not been processed

Unassigned - The order has been processed by the retailer and marked as Ready or Completed in the MyBlackbird system

Assigned - The order has been assigned to a Blackbird driver

Picked - The order has been picked up from the retailer by the Blackbird driver

On the way - The order is on the way to the customer

Delivered - The order has been delivered to the customer

Cancelled - The order was cancelled and is being returned to the retailer

Learn more about Home Delivery Orders...

Tracking Deliveries

Delivery Best Practices

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