Loyalty rewards are location-specific and cannot be created from the organization level. For example, if you work with a dispensary that has multiple locations, loyalty rewards must be created individually for each location within your organization.
From the drop-down menu at the top of your screen, ensure that you are logged in to the location for which you wish to create loyalty rewards, not the organization associated with your location.
Once logged in at the location level, navigate to the Customer Center Block and then select the Loyalty Block. Next, select the Rewards tab from the dashboard. Here, you can create a new reward or edit an existing reward at any time by clicking the pencil next to the reward you want to make changes to.