Support/Unsupported Browsers
For a list of supported and unsupported browsers and operating systems, check out our article here!
Troubleshooting
As a web-based platform, we're heavily dependent on browser maintenance. Because the platform is web-based, most issues that arise are related to the browser's settings with regard to cache & history. Non web-based platforms typically use an internal server; however, those commonly run the risk of intermittent server outages, which is why we're web-based.
We have a couple of recommendations to assist you with loading the Experiences App:
1. Clearing Cache/Browser History-Close any tabs/windows that have Blackbird up
-Ctrl + H to bring up your browser history
-Clear all time browsing data, including cookies and cache
-Close browser and restart PC
2. Clear Host Cache - Open the Google Chrome browser
- In the address bar, type chrome://net-internals/#dns
- Clear your host cache
- Close browser and reopen
3. Flush your DNS Host Cache
https://kinsta.com/knowledgebase/flush-dns/
4. Check your internet speed
Learn more about the Experiences App...
Recommended Browsers & Devices for the Experiences App
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