1. What if I can't log in?

  2. No Employee Account

  3. Incorrect or Forgotten Password

Upon navigating to the Blackbird platform, you will be presented with the login portal. To log in, simply enter the email address and password created for your Employee account. If you do not yet have an Employee account, click here to learn more! 

Once you have logged in, you will be presented with the platform dashboard. 

What if I can't log in?

If you are experiencing issues logging in to the Blackbird platform, first confirm that you have an Employee account. You are welcome to reach out to our Support team for assistance with this. 

No Employee Account

If you do not have an employee account, one will need to be created for you by your manager or someone who has Manager and/or Admin access to your business' Blackbird account. 

Incorrect or Forgotten Password 

If you attempt to log in and are presented with the Unexpected Error Occurred error message, it's likely that your password is incorrect and/or you do not have an employee account. To reset your password, simply click the Forgot Password link and a password reset request will be sent to your email address. Please check both your inbox and spam/junk folders for this password reset request email. 

If you did not receive a password reset request email to the address you gave, it's likely that you do not have an employee account created. Please see above for instructions.

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