If you’ve set up an online menu through Blackbird, you’re going to have online orders coming into your dispensary that will need to be picked up (either by a delivery driver or the customer themselves). MyBlackbird makes it easy to keep track of the orders that have come in and allows you to quickly process and double check them. First, navigate to the Orders Block.
The Orders Dashboard includes robust search capabilities and filters to show only the orders that you need to currently view. It also includes a snapshot of your order history.
Search - Search for a specific customer's name.
Date Created - Date the order was created.
Origination - Where the order originated from (in store, online, etc).
Fulfillment - Order fulfillment type (in-store pickup, curbside pickup, delivery).
Status - Status order is currently in (pending, draft, saved, ready).
Service Window - Selected service window for the order.
Exact Order Number - Unique number assigned to each individual order. This number can be found attached to all pending orders, completed orders, and on the order pick list.
Create New Order - Create a new in-store pickup or deliver order.
By default, values displayed in the Orders Snapshot is for all orders. However, if the Date Created date range in the filters is used, then the values will display for that date range.
Orders - The total number of orders processed.
Subtotal - This is the pre-tax and pre-discount amount of all orders.
Tax - This is the total of all taxes applied to orders.
Total- This is the total amount of all orders after taxes, discounts and rewards are applied.
Average Order - The average amount spent across orders.
Pick-ups- The total number of pickup orders.
Deliveries- The total number of delivery orders.
Cash Orders- Total number of orders paid with cash.
Non-cash Orders- Total number of orders paid with a non-cash payment type such as Aeropay.
All orders will live in this block and are assigned a status.
Pending- New online order to be processed.
Draft - Order processing has not yet begun.
Saved - Order is currently being processed and is being saved for later completion.
Ready - Order has been processed but not completed. Upon readying an order, you will have the option to update MyBlackbird's calculated total to the total that matches your POS. Note, reading an order will send a text notification to the customer.
Completed - Order has been processed and completed. Once the order has been completed, any rewards points applied to the order will be automatically deducted from the customer's loyalty balance.
To learn more about processing orders, click here!
Orders placed online will initially appear on this dashboard as “Pending”, letting you know that they need to be physically assembled by someone on your staff.
Clicking the Start Order button will automatically take you to the order screen.
From here, you can see what the customer ordered, in addition to any rewards the customer may be eligible for / rewards the customer has already redeemed, and begin assembling the package.
Once the order is complete and ready to be picked up, your budtender (or whoever is filling the order) can go ahead and click the Ready button within the order.
This will change the order’s status to Ready, so that whoever ends up interacting with the customer (or delivery driver) can quickly see that the order has already been assembled by someone else.
Once the customer arrives at your business to pick up their order, whoever interacts with them can return to the Pending Orders Block and click the Complete Order button next to the customers name to process payment. The completed order will automatically appear, and the staff member simply needs to click the Complete Order button to close out the order and receive final payment from the customer.
When the delivery driver arrives at your business to pick up the order, whoever interacts with them can return to the Pending Orders Block and see that the order has been made ready for delivery. They can then hand the physical order items over to the driver. Even though the driver will not be paying for the delivery up front, your budtender should still click the Complete Order button next to the customer's name and complete the order as normal and print the receipt. Cash for the transaction will then be delivered to the dispensary by Blackbird the following day.