Customer Center

Learn how to use MyBlackbird's customer acquisition and retention tools, including Collect, Connect, Loyalty, Experiences, and Two-Way Messaging.

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59 articles in this collection
Written by Camila Bell, Julian Jacobs, and Ariana Garcia
Connect

Intro to Connect

Connect is a powerful, yet simple, tool that will allow you to send targeted text message campaigns to your customers.
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Written by Camila Bell
Updated over a week ago

Connect Subscriptions

Learn more about how to subscribe to and unsubscribe from Connect.
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Written by Camila Bell
Updated over a week ago

Creating Connect Lists

Learn how to target customers based on their shopping activity, attributes, and preferences for your Connect Messaging.
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Written by Camila Bell
Updated over a week ago

Managing Connect Lists

Learn how to manage the lists created to target customers based on their shopping activity, attributes, and preferences.
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Written by Camila Bell
Updated over a week ago

Creating Connect SMS Messages

Learn how to use Connect as a way to retain your customers and drive foot traffic with SMS text messages.
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Written by Camila Bell
Updated over a week ago

Creating Connect MMS Messages

Learn how to use Connect as a way to retain your customers and drive foot traffic with MMS text messages.
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Written by Camila Bell
Updated over a week ago

Adding Shortlinks to Connect Messages

Learn how to add a shortlink to a Connect message.
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Written by Camila Bell
Updated over a week ago

Sending Connect Messages

Learn how to send Connect SMS and MMS messages, including prescheduled messages.
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Written by Ariana Garcia
Updated over a week ago

Connect Dashboard

Learn how to utilize the Connect Dashboard, including your Snapshot, Filters, and Collect tabs.
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Written by Camila Bell
Updated over a week ago

Connect Deliverability

Learn how to gain insights into specific Connect campaign deliverability.
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Written by Camila Bell
Updated over a week ago

Unreachable Messages

Learn more about your Connect deliverability analytics, specifically messages that have been marked unreachable.
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Written by Camila Bell
Updated over a week ago

Carrier-Blocked Messages

Learn more about your Connect deliverability analytics, specifically messages that have been blocked by the mobile carrier.
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Written by Camila Bell
Updated over a week ago

Connect Usage

Learn how to utilize the Connect Dashboard for insights into usage and analytics.
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Written by Camila Bell
Updated over a week ago

Connect Segments & Billing

Learn how segments affect your Connect usage and billing.
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Written by Camila Bell
Updated over a week ago

Best Practices for Connect Messages

Learn how to send Connect SMS and MMS messages and avoid common issues like carrier filtering and increased character counts.
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Written by Camila Bell
Updated over a week ago
Loyalty

Intro to Loyalty

Loyalty allows you to reward return customers with customizable point-earning programs.
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Written by Camila Bell
Updated over a week ago

Creating a Loyalty Program

Learn how to create your loyalty program at the Organization Level.
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Written by Camila Bell
Updated over a week ago

Loyalty Tier Set Up

Learn how to set up your Loyalty tiers to award your most loyal customers based on their lifetime Loyalty points.
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Written by Camila Bell
Updated over a week ago

Loyalty Point Trigger Set Up

Learn how to set up your Loyalty point triggers so that customers can being earning Loyalty points.
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Written by Camila Bell
Updated over a week ago

Loyalty Point Magnifier Set Up

Learn how to set up your loyalty point magnifiers.
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Written by Camila Bell
Updated over a week ago

Earning Loyalty Points

Learn how your customers can earn loyalty points to redeem rewards.
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Written by Camila Bell
Updated over a week ago

Creating Loyalty Rewards

Learn how to create loyalty rewards for your customers to redeem.
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Written by Camila Bell
Updated over a week ago

Managing Loyalty Rewards

Learn how to manage already created Loyalty rewards.
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Written by Camila Bell
Updated over a week ago

View, Accept, & Deny Reward Redemptions

Learn how to view, accept, and deny all customer reward redemptions.
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Written by Camila Bell
Updated over a week ago

Manual vs. Auto Reward Redemption

Learn more about the differences between manual and auto reward redemption to make the best choice for your business!
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Written by Camila Bell
Updated over a week ago