Customer Center

Learn how to use MyBlackbird's customer acquisition and retention tools, including Collect, Connect, Loyalty, Experiences, and Two-Way Messaging.

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41 articles in this collection
Written by Camila Bell and Ariana Garcia
Connect

Intro to Connect

Connect is a powerful, yet simple, tool that will allow you to send targeted text message campaigns to your customers.
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Written by Camila Bell
Updated over a week ago

Connect Subscriptions

Learn more about how to subscribe to and unsubscribe from Connect.
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Written by Camila Bell
Updated over a week ago

Creating Connect Lists

Learn how to target customers based on their shopping activity, attributes, and preferences for your Connect Messaging.
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Written by Camila Bell
Updated over a week ago

Managing Connect Lists

Learn how to manage the lists created to target customers based on their shopping activity, attributes, and preferences.
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Written by Camila Bell
Updated over a week ago

Creating Connect SMS Messages

Learn how to use Connect as a way to retain your customers and drive foot traffic with SMS text messages.
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Written by Camila Bell
Updated over a week ago

Creating Connect MMS Messages

Learn how to use Connect as a way to retain your customers and drive foot traffic with MMS text messages.
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Written by Camila Bell
Updated over a week ago

Adding Shortlinks to Connect Messages

Learn how to add a shortlink to a Connect message.
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Written by Camila Bell
Updated over a week ago

Sending Connect Messages

Learn how to send Connect SMS and MMS messages, including prescheduled messages.
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Written by Ariana Garcia
Updated over a week ago

Connect Dashboard

Learn how to utilize the Connect Dashboard, including your Snapshot, Filters, and Collect tabs.
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Written by Camila Bell
Updated over a week ago

Connect Deliverability

Learn how to gain insights into specific Connect campaign deliverability.
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Written by Camila Bell
Updated over a week ago

Unreachable Messages

Learn more about your Connect deliverability analytics, specifically messages that have been marked unreachable.
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Written by Camila Bell
Updated over a week ago

Carrier-Blocked Messages

Learn more about your Connect deliverability analytics, specifically messages that have been blocked by the mobile carrier.
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Written by Camila Bell
Updated over a week ago

Connect Usage

Learn how to utilize the Connect Dashboard for insights into usage and analytics.
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Written by Camila Bell
Updated over a week ago

Connect Segments & Billing

Learn how segments affect your Connect usage and billing.
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Written by Camila Bell
Updated over a week ago

Best Practices for Connect Messages

Learn how to send Connect SMS and MMS messages and avoid common issues like carrier filtering and increased character counts.
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Written by Camila Bell
Updated over a week ago