Customer Center

Learn how to use MyBlackbird's customer acquisition and retention tools, including Collect, Connect, Loyalty, Experiences, and Two-Way Messaging.

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61 articles in this collection
Written by Camila Bell, Julian Jacobs, and Ariana Garcia
Connect

Intro to Connect

Connect is a powerful, yet simple, tool that will allow you to send targeted text message campaigns to your customers.
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Written by Camila Bell
Updated over a week ago

Connect Subscriptions

Learn more about how to subscribe to and unsubscribe from Connect.
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Written by Camila Bell
Updated over a week ago

Creating Connect Lists

Learn how to target customers based on their shopping activity, attributes, and preferences for your Connect Messaging.
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Written by Camila Bell
Updated over a week ago

Managing Connect Lists

Learn how to manage the lists created to target customers based on their shopping activity, attributes, and preferences.
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Written by Camila Bell
Updated over a week ago

Creating Connect SMS Messages

Learn how to use Connect as a way to retain your customers and drive foot traffic with SMS text messages.
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Written by Camila Bell
Updated over a week ago

Creating Connect MMS Messages

Learn how to use Connect as a way to retain your customers and drive foot traffic with MMS text messages.
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Written by Camila Bell
Updated over a week ago

Adding Shortlinks to Connect Messages

Learn how to add a shortlink to a Connect message.
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Written by Camila Bell
Updated over a week ago

Sending Connect Messages

Learn how to send Connect SMS and MMS messages, including prescheduled messages.
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Written by Ariana Garcia
Updated over a week ago

Connect Dashboard

Learn how to utilize the Connect Dashboard, including your Snapshot, Filters, and Collect tabs.
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Written by Camila Bell
Updated over a week ago

Connect Deliverability

Learn how to gain insights into specific Connect campaign deliverability.
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Written by Camila Bell
Updated over a week ago

Unreachable Messages

Learn more about your Connect deliverability analytics, specifically messages that have been marked unreachable.
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Written by Camila Bell
Updated over a week ago

Carrier-Blocked Messages

Learn more about your Connect deliverability analytics, specifically messages that have been blocked by the mobile carrier.
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Written by Camila Bell
Updated over a week ago

Connect Usage

Learn how to utilize the Connect Dashboard for insights into usage and analytics.
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Written by Camila Bell
Updated over a week ago

Connect Segments & Billing

Learn how segments affect your Connect usage and billing.
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Written by Camila Bell
Updated over a week ago

Best Practices for Connect Messages

Learn how to send Connect SMS and MMS messages and avoid common issues like carrier filtering and increased character counts.
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Written by Camila Bell
Updated over a week ago
Loyalty

Intro to Loyalty

Loyalty allows you to reward return customers with customizable point-earning programs.
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Written by Camila Bell
Updated over a week ago

Creating a Loyalty Program

Learn how to create your loyalty program at the Organization Level.
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Written by Camila Bell
Updated over a week ago

Loyalty Tier Set Up

Learn how to set up your Loyalty tiers to award your most loyal customers based on their lifetime Loyalty points.
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Written by Camila Bell
Updated over a week ago

Loyalty Point Trigger Set Up

Learn how to set up your Loyalty point triggers so that customers can being earning Loyalty points.
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Written by Camila Bell
Updated over a week ago

Loyalty Point Magnifier Set Up

Learn how to set up your loyalty point magnifiers.
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Written by Camila Bell
Updated over a week ago

Earning Loyalty Points

Learn how your customers can earn loyalty points to redeem rewards.
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Written by Camila Bell
Updated over a week ago

Creating Loyalty Rewards

Learn how to create loyalty rewards for your customers to redeem.
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Written by Camila Bell
Updated over a week ago

Managing Loyalty Rewards

Learn how to manage already created Loyalty rewards.
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Written by Camila Bell
Updated over a week ago

View, Accept, & Deny Reward Redemptions

Learn how to view, accept, and deny all customer reward redemptions.
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Written by Camila Bell
Updated over a week ago

Manual vs. Auto Reward Redemption

Learn more about the differences between manual and auto reward redemption to make the best choice for your business!
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Written by Camila Bell
Updated over a week ago
Experiences

Intro to Experiences

Learn how to use Experiences to acquire and retain loyal customers.
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Written by Camila Bell
Updated over a week ago

Experiences Dashboard

Learn how to understand your Checkin analytics through the Experiences Dashboard.
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Written by Camila Bell
Updated over a week ago

Creating Drawings with Experiences

Learn how to incentivize customers to check in and enter their information using Drawings.
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Written by Camila Bell
Updated over a week ago

Drawings Dashboard

Learn how to incentivize customers to check in and enter their information.
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Written by Camila Bell
Updated over a week ago

Creating Events with Experiences

Learn how to incentivize customers to check in and enter their information using Events.
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Written by Camila Bell
Updated over a week ago

Events Dashboard

Learn how to incentivize customers to check in and enter their information.
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Written by Camila Bell
Updated over a week ago

The Experiences App

Learn how to launch and use the Experiences App to allow customer check-in, point accrual, and point redemption.
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Written by Camila Bell
Updated over a week ago

In-Store Check-in

Check customers into your store so that they can earn points, subscribe to Connect, and redeem rewards.
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Written by Camila Bell
Updated over a week ago

Mobile Check-In

Allow your customers to check-in and redeem rewards directly from their own mobile device.
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Written by Camila Bell
Updated over a week ago

Recommended Browsers & Devices for the Experiences App

Learn more about the browsers & devices recommended, supported, and unsupported on the Experiences App.
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Written by Camila Bell
Updated over a week ago
Customer Center Troubleshooting & FAQs

Can I Delete a Customer?

Learn what customer information can be edited within the Customer Center Block.
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Written by Julian Jacobs
Updated over a week ago

Why was My Message Jumbled?

Learn why some Connect messages send out of order.
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Written by Julian Jacobs
Updated over a week ago

Why is the +Create Message Button Missing from My Screen?

Learn about access levels required for creating Connect messages.
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Written by Julian Jacobs
Updated over a week ago

Can I Manually Subscribe a Customer to Connect?

Learn more about how customers subscribe themselves to Connect.
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Written by Julian Jacobs
Updated over a week ago

Can I Manually Unsubscribe a Customer to Connect?

Learn how customer unsubscribe themselves from Connect messaging.
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Written by Julian Jacobs
Updated over a week ago

Can I Text a Drawing Winner from the Platform?

Learn how to text a drawing winner.
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Written by Ariana Garcia
Updated over a week ago

Can I Message the Customers Who Checked in to One of My Events?

Learn how to message the customers who checked in to an event.
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Written by Ariana Garcia
Updated over a week ago

Can I Message the Customers Who Checked in to One of My Drawings?

Learn how to message the customers who checked in to a drawing.
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Written by Ariana Garcia
Updated over a week ago

Why Isn't the 'Join' Button Showing on the Collect Widget?

Learn how to edit your Collect embed's visibility.
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Written by Julian Jacobs
Updated over a week ago

Why is the Submit Button Missing From the Experiences App?

Learn why customers are not seeing the Submit button on the Experiences App.
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Written by Ariana Garcia
Updated over a week ago

Why Isn't the Experiences App Working on My Device?

Learn how to troubleshoot the Experiences App on your device.
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Written by Ariana Garcia
Updated over a week ago

Why Can't I Create a Product Reward?

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Written by Julian Jacobs
Updated over a week ago

Why is the +Create Reward Button Missing from My Screen?

Learn how to create Loyalty Rewards from the location level.
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Written by Julian Jacobs
Updated over a week ago

Why Does My Customer Have a Negative Point Balance?

Learn about negative point balances.
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Written by Ariana Garcia
Updated over a week ago

Why Aren't the Loyalty Points for a Completed Order Updating?

Learn about the Completed Order point trigger.
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Written by Ariana Garcia
Updated over a week ago

Why aren't Customers Loyalty Points and Rewards Showing Up on the Experiences App?

Learn why customers are not able to view rewards or their loyalty point balances on the Experiences App.
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Written by Ariana Garcia
Updated over a week ago