Troubleshooting

Below are some issues you may run into when setting up and managing your Cova integration. For each instance, the steps to rectify the issue are provided here!

Information has stopped syncing from the integration

There are many reasons why one or all of the integrations syncs would stop working. Often times this is the result of a change made to Cova’s data structure or the result of a data security precaution. The following steps can be taken to fix the issue:

  1. Make sure the integration configuration is Active. If this box is not marked, Blackbird will pause sharing data with Cova.
  2. Ensure the correct functionality is enabled. For example, if the product sync functionality is not enabled there will be no product updates through the integration. To confirm if a sync is enabled, navigate to the Cova Integration config and check the syncs at the bottom.
  3. Check the integration Activity Log. This can confirm that the syncs are not working and will provide further detail into the error or problem.
  4. If none of these are the problem, please reach out to Blackbird Support with examples of the inventory in question, what room it is in and what you are expecting to see happening.

You cannot find Dispensary Name

If you are unable to find your Location IDs or Pricing Group IDs, and Cova is not able to provide it to you, please reach out to the Blackbird Support team.

Inventory coming through the integration is incorrect

  • Inventory is coming through the integration that is not available for sale in Cova.
  • Inventory that should be available for sale is not pulling through the integration.
  • Inventory has the incorrect price.
  1. Has it been 5 minutes since the inventory was added to Cova? The product sync runs every five minutes, so if this inventory was just created or updated in Cova, it might take a few more minutes to see it come through to Blackbird.
  2. Check the integration activity log to ensure the product sync has been happening successfully. If there are errors in the activity log, this is likely the problem.
  3. Confirm the product variation is Active in Cova. If the inventory is in any other status, it will not pull through the integration.
  4. Check if there is a number in the pricing group ID field in the integration configuration. This could be the cause of a pricing discrepancy. If there is nothing in this field, the inventory price should be the base price on the product variation. If there is a number in this field, the price may be different than the base price in Cova.
  5. If none of these are the problem, please reach out to Blackbird Support with examples of the inventory in question, what room it is in and what you are expecting to see happening.

We are not receiving online order notifications

  1. Confirm that you have added a valid email address to the order notification field in the integration configuration. If there is no email address, you can fix the issue by adding one!
  2. If none of these are the problem, please reach out to Blackbird Support with the email address you should be receiving notifications to.

Orders are not being submitted to Cova

  1. Confirm the order push functionality is enabled. If you do not have this enabled, orders will not be pushed to Cova.
  2. If none of these are the problem, please reach out to Blackbird Support with the order(s) in question.

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