Troubleshooting

Below are some issues clients may run into when setting up and managing their Flowhub integration. For each instance, the steps to rectify the issue are provided here!

Information has stopped syncing from the integration

There are many reasons why one or all of the integrations syncs would stop working. Often times this is the result of a change made to Flowhub’s data structure or the result of a data security precaution. The following steps can be taken to fix the issue:

  1. Make sure the integration configuration is Active. If this box is not marked, Blackbird will pause sharing data with Flowhub.
  2. Ensure the correct functionality is enabled. For example, if the product sync functionality is not enabled there will be no product updates through the integration. To confirm if a sync is enabled, navigate to the Flowhub Integration config and check the sycns at the bottom.
  3. Check the integration Activity Log. This can confirm that the syncs are not working and will provide further detail into the error or problem.
  4. If none of these are the problem, please reach out to Blackbird Support with examples of the inventory in question, what room it is in and what you are expecting to see happening.

Location IDs are not being provided by Flowhub

If Flowhub is unable to provide you with your location IDs when initially setting up, we may be able to help!

  1. Please reach out to Blackbird Support with your Flowhub API key/Token and the Client ID, as well as the name of the store location. They will be able to help obtain the IDs.

Inventory coming through the integration is incorrect

  • Inventory is coming through the integration that is not available for sale in Flowhub
  • Inventory that should be available for sale is not pulling through the integration.
  1. Has it been 5 minutes since the inventory was added to Flowhub? The product sync runs every five minutes, so if this inventory was just created in Flowhub, it might take a few more minutes to see it come through to Blackbird.
  2. Check the integration activity log to ensure the product sync has been happening successfully. If there are errors in the activity log, this is likely the problem. Use the error explanations below to fix the issue.
  3. Confirm the room assigned to the inventory in Flowhub is correctly designated to allow sales or not. If you believe that inventory is coming through is not allowed for sale, it is likely because the inventory is actually in a room that does allow for sales.
  4. Confirm if there are inventory rooms listed in the integration configuration. If the configuration has specific rooms to pull inventory from, it could be that the inventory you are referencing is not in one of the specified rooms. This can be easily rectified by adding or removing rooms to the integration configuration so the integration pulls inventory from all desired rooms.
  5. If none of these are the problem, please reach out to Blackbird Support with examples of the inventory in question, what room it is in and what you are expecting to see happening.

We are not receiving order notifications

  1. Confirm you have added a valid email address to the order notification field in the integration configuration. If there is no email address, you can fix the issue by adding one!
  2. If none of these are the problem, please reach out to Blackbird Support with the email address you should be receiving notifications to.

Was this article helpful? Let us know below! We’re always trying to improve and would love to see your feedback.

If you have any further questions, feel free to reach us anytime by clicking on the help chat in the bottom left of your screen. We’re always happy to help!

Did this answer your question?