In-store check-in allows your customers to check-in to your store, redeem rewards, and subscribe to Connect directly from an electronic device, such as a tablet, iPad, or desktop.

Set Up In-Store Check-In

Launch the Experiences App

To setup in-store check-in, launch the Experiences App on the device you wish for customers to check-in on. Once you’ve logged in and selected you location, you will see the option for Check-In Experience Configuration:

To enable in-store check-in, make sure the Mobile Phone Check-in is toggled off. Once disabled, your device will be configured to only allow for in-store check-in directly from the device itself.

Using In-Store Check-in

If a customer enters your location and would like to check-in on your in-store device, the flow is as simple as entering in your phone number directly on the screen.

Upon texting, the customer will receive a confirmation text in response that contains a link that will take them to the loyalty flow, or a flow to input their information and complete their first check-in if they are a first time customer.

Please Note: The check-in happens as soon as the text is received by MyBlackbird. Customers do not need to click the link to complete their check-in, it is only there for those who would like to view/redeem their rewards or fill out profile information.

New Customer Experience Flow

Loyalty Reward Flow


Learn More About Check-in and the Experiences App...

Experiences Dashboard

Launch the Experiences App

Recommended Browsers & Devices (for the app)

If you have any further questions, feel free to reach us anytime by clicking on the help chat in the bottom left of your screen. We’re always happy to help!

Did this answer your question?