In-store check-in allows your customers to check in to your store, redeem rewards, and subscribe to Connect directly from an electronic device, such as a tablet, iPad, or desktop.
Set Up In-Store Check-In
Launch the Experiences App
In order to launch the Experiences App, you must first create and configure Experience Stations. To do so, navigate to the Customer Center block. Then the Experiences Block. From here, select the Stations tab. For more information on creating Experience Stations, check out this article!
Once your stations are configured, navigate to the url: checkin.myblackbird.com/activate. Here, simply input the activation code for the Experience Station you are launching.
You are also able to launch the Experiences app directly from this tab by selecting the station's Access Link.
After launching the Experiences App, you will be prompted to select the Station Type. To enable in-store check-in, make sure to select Check-in as the Station Type. Then, select Launch Station.
Using In-Store Check-in
If a customer enters your location and would like to check in on your in-store device, the flow is as simple as entering in your phone number directly on the screen.
Upon entering their phone number, the customer will be taken to the loyalty flow, or a flow to input their information and complete their first check-in if they are a first time customer.
New Customer Experience Flow
Loyalty Reward Flow
To view check-in data, simply navigate to the Check-ins tab from the Experiences Block.