Mobile check in is a quick and easy way for customers to check-in, redeem rewards, and subscribe to Connect without actually needing to interact with a tablet or iPad in-store. With mobile check in, you will be able to display a code that customers text to a dedicated phone number on any tablet, computer, TV or electronic device that has a screen and access to an internet browser.

Set Up Mobile Check-In

Configure The Check-in Text

Upon check-in, customers will receive a text message response confirming their check-in. To customize the text message your customers receive, simply navigate to your Business Settings Block and then choose the Notifications Block.

Here, you are able to edit the text message to your preference:

Please Note: We strongly encourage that the short link URL be included in the text message, so that new customers are able to enter their name into their profiles the first time they check-in. Otherwise, only the new customer's phone number will be collected.

Launch the Experiences App

To setup mobile check-in, launch the Experiences App on the device you wish to display the code and number on. Once you’ve logged in and selected you location, you will see the option for Check-In Experience Configuration:

To enable mobile check-in, make sure the Mobile Phone Check-in is on. Once enabled, your device will be configured to display a code for customers to text to an assigned phone number so that they may check-in from their mobile device. The check-in code automatically changes every 24 hours (at approximately 1:00 am PST).

Please Note: Upon launching the Experiences App, we suggest selecting the same station for all of the tablets that are going to be used for mobile check-in for more easily understandable reporting and analytics.

Using Mobile Check-in

If a customer enters your location and would like to check-in on their mobile device, the flow is as simple as texting the displayed code to the displayed number.

Upon texting, the customer will receive a confirmation text in response that contains a link that will take them to the loyalty flow, or a flow to input their information and complete their first check-in if they are a first time customer.

Please Note: The check-in happens as soon as the text is received by MyBlackbird. Customers do not need to click the link to complete their check-in, it is only there for those who would like to view/redeem their rewards or fill out profile information.

New Customer Experience Flow

Loyalty Reward Flow


Frequently Asked Questions

Can I customize the word customers text to check-in?

No, not at this time.

Can I change how frequently the word customers text changes?

No, not at this time.

Do links in the received text messages expire?

Yes, they will expire after 30 minutes. Customers who click an expired link will need to re-text the check-in credentials to receive a new one.

How can I prevent customers from repeatedly checking-in and getting unlimited points?

You can prevent this by ensuring that you have configured a buffer on check-in related point rewards in your loyalty program settings. This needs to be configured directly within your Loyalty Point Trigger for Check-in at the Organization Level.

For more information on setting a buffer between check-in times, click here!

Learn More About Check-in and the Experiences App...

In-Store Check-in

Launch the Experiences App

Recommended Browsers & Devices (for the app)

Custom Automated SMS Notifications

If you have any further questions, feel free to reach us anytime by clicking on the help chat in the bottom left of your screen. We’re always happy to help!


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