There are two different ways that you can adjust the order to a higher total on your end.

Option 1 - You can use the Adjust Order Product:

  • With the order open on your screen, select the Adjust Order Product
  • Add the product to the order
  • Adjust the product's subtotal to the discrepancy amount
  • Confirm the new order total
  • Ready the order!

Example: If the order total in MyBlackbird is $100, but the order total in your POS is $150, add the Adjust Order Product to change its subtotal to $50. Now, the new order total will be $150!

Option 2 - You can Adjust a Product Subtotal:

  • With the order open on your screen, select one of the products on the order
  • Adjust the product's subtotal to the discrepancy amount
  • Confirm the new order total
  • Ready the order!

Example: If the order total in MyBlackbird is $100, but the order total in your POS is $150, add $50 to one of the product's subtotals. Now, the new order total will be $150!

Please note: When you mark an order 'Ready,' it automatically sends a text message to that customer letting them know their order total. We want to make sure your customers are receiving the correct order totals in their texts so that they can prepare payment without any issues, so it is important that any pricing adjustments are made prior to the order being marked 'Ready.'

If you have any further questions, feel free to reach us anytime by clicking on the help chat in the bottom left of your screen. We’re always happy to help!


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