Ideally, inventory within your MyBlackbird account and physical inventory will always match. Because inventory shipments can be canceled however, there can be discrepancies between the inventory stocks within MyBlackbird and the physical inventory.
To view your current inventory stocks located at a Blackbird facility:
Product Management Block > Manage Inventory Block > Update Inventory Location here (the Blackbird warehouse in which your product is stored)
If an order was canceled before you requested delivery on the inventory shipment, you’ll want to be sure the inventory is removed from the inventory shipment so the stock can revert back to your inventory stock levels.
To do so:
Shipping & Delivery Management Block > Inventory Shipments Block > Search and Select Shipment > Select the red trash can or delete the shipment
If the inventory stock levels are not matching after taking the steps above, please reach out to the Support team via the chat bubble with the inventory information.
Learn more about Inventory...
If you have any further questions, feel free to reach us anytime by clicking on the help chat in the bottom left of your screen. We’re always happy to help!