If you are unable to view the +Create Message button and create a new Connect message, it's likely that you do not have the necessary access level to MyBlackbird. Below are the various access levels and their capabilities within the Connect block:

Admin Access - View dashboard. Create, edit, and delete messages and lists. View and copy collect embed for that location.

Manager Access - View messages and lists. View and copy collect embed for that location.

Staff Access - N/A

Your access level must be changed by a user from your organization or location with Admin-level access. To learn more about adjusting employees' access levels, click here.

Learn More About Connect...

Creating MMS Messages

Adding Shortlinks to Messages

Sending SMS & MMS Messages

Best Practices for Connect Messages

Connect Dashboard

Connect Usage

Connect Segments & Billing

Connect Subscriptions

If you have any further questions, feel free to reach us anytime by clicking on the help chat in the bottom left of your screen. We’re always happy to help!

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