SMS messages are sent in what are called segments. A segment is a portion of an SMS message that contains 160 standard characters. When a message is long or complex, it's broken up into multiple segments for the text carrier to send.

When a message is split into segments, the third-party text service uses headers to tell the text carrier how to assemble the message in the proper order.

However, if a customer is in an area with a bad signal, the texts will be received jumbled / out of order since they're backlogged in the queue and then released all at once.

Learn More About Connect...

Creating MMS Messages

Adding Shortlinks to Messages

Sending SMS & MMS Messages

Best Practices for Connect Messages

Connect Dashboard

Connect Usage

Connect Segments & Billing

Connect Subscriptions

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