Home delivery orders can be tracked according to their current status. Home delivery statuses will update automatically when the order has been processed and will then be updated manually by our dispatch team or the driver at the time of completing the delivery.

Home Delivery Order Statuses Explained

Pending

The order was placed by the customer but has not been processed.

Unassigned

The order has been processed by the retailer and marked as Ready or Completed in the MyBlackbird system.

Assigned

The order has been assigned to a Blackbird driver.

Picked

The order has been picked up from the retailer by the Blackbird driver.

On the way

The order is on the way to the customer.

Delivered

The order has been delivered to the customer.

Cancelled

The order was cancelled and is being returned to the retailer. A reason for the cancellation is required and can be found in the custody log by clicking the cancelled status' details button:

Learn more about Home Delivery Orders...

Tracking Deliveries

Delivery Best Practices

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