Home delivery orders can be tracked according to their current status. Home delivery statuses will update automatically when the order has been processed, and will then be updated manually by our dispatch team or the driver at the time of completing the delivery.

Home Delivery Order Statuses explained:

Pending - The order was placed by the customer but has not been processed.

Unassigned - The order has been processed by the retailer and marked as Ready or Finish & Paid in the MyBlackbird system

Assigned - The order has been assigned to a Blackbird driver

Picked - The order has been picked up from the retailer by the Blackbird driver

On the way - The order is on the way to the customer

Delivered - The order has been delivered to the customer

Cancelled - The order was canceled and is being returned to the retailer

Learn more about Home Delivery Orders...

Tracking Deliveries

Delivery Best Practices

If you have any further questions, feel free to reach us anytime by clicking on the help chat in the bottom left of your screen. We’re always happy to help!

Did this answer your question?