Home delivery orders could be canceled for a variety of reasons. These can include the customer not being home, not having payment for their order, or not answering their door at the time of delivery. When a home delivery order is canceled by the Support team or by the Dispatch team, notes are left within the delivery details explaining the reasoning for the cancelation.

To view delivery notes:

Shipping & Delivery Management Block > Delivery Tracking Block > Search and select Delivery > Select Delivery Details

Learn more about Home Delivery Orders...

Delivery Best Practices

Tracking Deliveries

If you have any further questions, feel free to reach us anytime by clicking on the help chat in the bottom left of your screen. We’re always happy to help!

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