What does this error message mean?

On BlackbirdGo, the error message "Price total is required" will appear after selecting 'Place Order' if a reward on the order discounts the product total to $0.00.

As a workaround, we advise against creating product with rewards with values matching the totals of their associated products. For example, rather than creating a product reward for a free $10.00 pre-roll, create a reward for a $9.99-off pre-roll, bringing the customer's subtotal to $0.01.

If you have any further questions, feel free to reach us anytime by clicking on the help chat in the bottom left of your screen. We’re always happy to help!

Did this answer your question?