- How do I access any current or past messages?
- How will I know if I have an unread message?
- How do I manage messages I no longer need on my screen?
With two-way messaging, you can communicate back-and-forth with your customers via text message about anything you'd like, including their orders, delivery etas, rewards, etc. See below for more information on how to access current and past messages.
How do I access any current or past messages?
When you log in to MyBlackbird and select a Location, you will see a new Phone icon on the left side of the header.
By selecting this icon, you will be able to navigate to your Message Center, where all conversations with customers will take place and be stored for future reference. This icon is accessible to users no matter where you are in the platform, or what you are doing.
Inside the Message Center
Inside the Messaging Center, you will see a list of conversations per customer (listed by the customer’s cell phone number) on the left side. The search bar at the top allows users to search for conversations by phone number.
When a conversation is selected from the list of numbers on the left, the message history will be brought up and the conversation with the customer can be continued.
How will I know if I have an unread message?
Just like how the phone icon will take you to the Message Center, it will also show you the number of unread messages you currently have in queue.
How do I manage messages I no longer need on my screen?
If a conversation is finished and you no longer need to access it any longer, you can archive it instead. To archive a conversation, simply select it from the list of active chats. Next, click the Archive button in the top left corner.
This will remove the chat from your list of active conversations, essentiall decluttering your space. If you need to access the chat again in the future, simply search the customer's name or phone number in the search bar and all related conversations will display!