There are a few different reasons as to why a customer may be experiencing an issue with submitting their online order to you. Some of these relate to the customer's account, while others relate to their order contents and/or your menu settings.

See below for more insight as to why a customer may not be able to submit their order online:

Unverified Account

If you have not enabled your menu to allow orders from unverified accounts, some customers may not be able to submit an order online to you. This is because their account needs to be verified by a Blackbird Support Specialists, instead. To have a verified account, the customer will need to follow this criteria. Otherwise, if you would like to allow for orders to be submitted by unverified accounts, click here and find Enable Unverified Pick Up.

Delivery Order Minimum

If you have set a delivery order minimum, customers whose cart subtotals do not meet this minimum will not be able to submit their delivery order. To set a delivery order minimum and see a current order minimum set on your menu, navigate to Settings & Configurations and select Online Menu. Next, find the delivery order minimum section. Read more here.

Outside of Delivery Region

If you have set a delivery region (the range which you will delivery to) and the customer's address falls outside of this region, they will not be able to submit their delivery order. To set a delivery region, or adjust a current region, please subit a request to our Support Team so that we can send you the necessary materials.

If you have any further questions, feel free to reach us anytime by clicking on the help chat in the bottom left of your screen. We’re always happy to help!

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