Once you have accepted the employee invite email and completed creating your MyBlackbird Employee account, you will be able to successfully login to the platform.

However, there are instances where you may be running into issues with logging in, presented with error messages, or simply not receiving the Password Reset Request link. Below, we've outlined some troubleshooting steps for pinpointing the problem and resolving it.

Error Messages

If you have attempted to login to your MyBlackbird account, and are receiving the "Email and/or Password is incorrect" error message, it's possible that you have entered in your email or password incorrectly.

Step One

Confirm that you have been added as an employee to your location's MyBlackbird account. If you are unsure of this, you can have a Manager check for your employee account on your behalf. Here, your manager can search for your employee account, confirm the email address tied to the account, as well as confirm whether or not your employee invite as still pending or not. Click here to learn more about Employees.

Step Two

Confirm that the email address you've typed in matches the same email address that you have logged in in the past with and/or the same email address that your Employee account was created under. Here, your manager can search for your employee account, confirm the email address tied to the account, as well as confirm whether or not your employee invite as still pending or not. Click here to learn more about Employees.

Step Three

Confirm that the password you've typed in matches the same password that you have successfully logged in with in the past and/or the same password that you set up your Employee account with. If you cannot remember your password, simply select the Forgot Password link and enter the email address your account is tied to to request a password reset request email.

Password Reset Requests

If you have requested that a password reset request be sent to your email on file but you have not received it, it's possible that you do not have an Employee account, the email was entered wrong, or the request was sent to your spam/junk folder.

Step One

Confirm that you have been added as an employee to your location's MyBlackbird account. If you are unsure of this, you can have a Manager check for your employee account on your behalf. Here, your manager can search for your employee account, confirm the email address tied to the account, as well as confirm whether or not your employee invite as still pending or not. Click here to learn more about Employees.

Step Two

Confirm that the email address you've typed in matches the same email address that you have logged in in the past with and/or the same email address that your Employee account was created under. Here, your manager can search for your employee account, confirm the email address tied to the account, as well as confirm whether or not your employee invite as still pending or not. Click here to learn more about Employees.

Step Three

Confirm that the request was not sent to your spam and/or junk folder within your email inbox. Additionally, you can search for the sender "no-reply@myblackbird.com" or email subject "Reset Your Password".

If you have any further questions, feel free to reach us anytime by clicking on the help chat in the bottom left of your screen. We’re always happy to help!

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