Depending on the retailer you choose to order from, you may be able to submit your order without having your BlackbirdGo account verified. Some retailers accept pick up orders from unverified accounts, whereas others only accept orders from verified accounts. If you are placing an order for delivery, however, your account will always need to be verified

How Do Accounts Verifications Work?

Our Support team manually verifies each individual BlackbirdGo account to confirm the identification uploaded to the account, prior to you being able to place an online order. Once a BlackbirdGo account has been verified using the criteria that our Support team adheres to, ultimately, it is the responsibility of the Retailer to determine whether or not they want to honor the identification uploaded to the account and process a purchase for the customer.

Frequently Asked Questions

What if I skipped adding a delivery address to my account?

Your account will not be forwarded to the Support team for verification. If you would like to have your account verified, feel free to add a delivery address to your account and Set to Default. This will prompt our Support team to review your account for verification. 

What is I skipped uploading a government ID to my account?

Your account will not be forwarded to the Support team for verification. If you would like to have your account verified, feel free to upload the necessary identification. This will prompt our Support team to review your account for verification. 

What if the dispensary I want to order from only accepts orders from verified accounts?

There are varying reasons for why your account may have been unverified. If you have a delivery address and government identification uploaded to your account already, feel free to skip below to read more on our account verification criteria. 

Verification Statuses

Pending

Your account has been placed in a pending status until a Support team member is able to review it and mark you as verified or unverified. 

Verified

Your account has been verified and you are able to place online orders. 

Unverified

Your account has been unverified. You are only able to place online orders to retailers who accept orders from unverified accounts. If you would like to order from other retailers, you must update your account for verification review. 

Account Verification Criteria

Recreational Consumer

  • Government-issued ID that includes a photo, ID number, birthdate, and valid expiration dateGovernment-issued includes Driver's License, Identification Card, Permanent Resident Card, Green Card, Passport, Passport Card, Military ID, Department of Defense Card, Travel Visa Card, Canadian Health Card, etc. 
  • 21+ years old 

Canada Recreational 19-20

  • Government-issued ID that includes a photo, ID number, birthdate, and valid expiration dateGovernment-issued includes Driver's License, Identification Card, Permanent Resident Card, Green Card, Passport, Passport Card, Military ID, Department of Defense Card, Travel Visa Card, Canadian Health Card, etc. 
  • 19-20 years old (born 2000-2001)

Medical Consumer

  • Government-issued ID that includes a photo, ID number, birthdate, and valid expiration dateGovernment-issued includes Driver's License, Identification Card, Permanent Resident Card, Green Card, Passport, Passport Card, Military ID, Department of Defense Card, Travel Visa Card, Canadian Health Card, etc. 
  • Non state-specific medical card. 

"State-Specific" Medical Consumer

  • Government-issued ID that includes a photo, ID number, birthdate, and valid expiration dateGovernment-issued includes Driver's License, Identification Card, Permanent Resident Card, Green Card, Passport, Passport Card, Military ID, Department of Defense Card, Travel Visa Card, Canadian Health Card, etc. 
  • State-specific medical card. 

If you have any further questions, feel free to reach us anytime by clicking on the Help link at the bottom of any page. We’re always happy to help!

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