To access your online orders, you must first navigate to the Sales Block and then select the Pending Orders Block. 

How do I Process a Reward Redemption? 

POS Integration & Untracked Inventory Clients

For POS integration clients, customer rewards are immediately deducted from the customers' loyalty point balances and rewards are automatically redeemed. This ensures that, as POS integration clients, you won’t have to close out your orders in MyBlackbird. 

Please Note: POS integration clients will need to deny the rewards (or do a manual point adjust) if they wish to refund those points to their consumer for some reason.

MyBlackbird Point of Sale Clients

From within MyBlackbird, you will be able to see the order as requested by the customer and fulfill it, as well as add/deny any rewards they deem worth doing so for.

How do I Process An Online Order?

To learn more about online order processing, click here!

That’s pretty much all there is to managing your online reward redemptions! If you have any further questions, feel free to reach us anytime by clicking on the help chat in the bottom left of your screen. We’re always happy to help!

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