The Blackbird Support Team is here to help with any questions related to the MyBlackbird software, BlackbirdGo account verifications, and delivery operations. While we can offer general advice for questions regarding your internal standard operating procedures, state regulations, compliance, web development, etc., our support is limited to questions directly related to our own operations and software offerings.
The Support Team is available Monday - Sunday, 7am - 8pm PST to answer any questions you may have.
We do observe some holidays, and are closed on Thanksgiving, Christmas Day, and New Year's Day.
Our Help Center is a great resource for any questions related to using the MyBlackbird software, the BlackbirdGo marketplace, hardware help, delivery operations, and METRC compliance.
You can access the Help Center directly here, or search for articles related to your question upon opening the chat bubble.
Customer Service Desk
Our Customer Service Desk is a great resource for any requests or updates related to your online menu, products & inventory, and locations within the Blackbird database.
You can access the Customer Service Desk directly here.
You can reach the Support team via chat bubble (found in the bottom left corner of your dashboard). The team typically responds within a few hours.
You can reach the Support Team via email at email@example.com. The team typically responds within a few hours.
You can reach the Support Team via phone at 1-800-865-2177. Because we are a software company, reaching out to the Support Team via chat or email is preferred. However, we do have phone support available for special circumstances.