The Experiences App is where your customers check in and enter their information. You can launch the Experiences App on any device that’s connected to WiFi or has a mobile connection. A tablet is recommended for the best customer experience.
In order to launch the Experiences App from a mobile device, you must first create and configure your Experience Stations. To do so, navigate to the Customer Center block. Then the Experiences Block. From here, select the Stations tab. Create and configure that station directly from this tab.
Name- Name of station
Description- Description of station
Background Color- Select a theme color to change the background color of the home screen.
Show Loyalty Redemption Page- Display loyalty point balance and allow shoppers to redeem rewards while checking in.
Change QR-Code- Configure whether or not the QR-Code will change. You can set your code to never change or have your code change in 1-24 hour increments.
Change QR-Code Every- If the QR-Code is configured to change, configure how often.
Collect Email- Shoppers checking in for the first time will be asked to provide an email address.
Required Email Address- Shoppers checking in for the first time will be required to provide an email address.
Customer Text Marketing Opt-in Disclaimer- Configure whether or not the Opt-in Disclaimer for marketing messages displays for shoppers checking in for the first time.
Medical Status Display- Configure whether or not shoppers have the ability to denote themselves having a medical recommendation or card.
Display Location Name on Home Screen- Configure wether your Display Location Name will display on the home screen
Display Location Logo on Home Screen- Configure wether your Display Location logo will display on the home screen
Don't forget to hit Save!
Launching the Experiences App
Once your stations are configured, navigate to the url: checkin.myblackbird.com/activate. Here, simply input the activation code for the Experience Station you are launching.
You are also able to launch the app directly from this tab by selecting the station's Access Link.
Creating a Home Screen App
If you would prefer to have the app open from your iPad home screen, rather than display the browser URL to your customers, you can add the app to your home screen by following these steps:
Navigate to the website that you want to save as a home screen shortcut.
Tap the Share button on the menu bar. It's an icon on the right side that's a box with an arrow sticking out from it.
Tap on Add to Home Screen.
Once added to the home screen, the app will display to your customers without the browser URL attached to it!
Enabling Guided Access
In order to prevent customers or patients from opening other apps on the iPad, you may want to lock the screen by enabling guided access. You will first need to enable guided access in order to set it up on the Experiences app specifically:
Open Settings > General > Accessibility
Scroll to the bottom of the Accessibility menu and select 'Guided Access'
Tap the toggle to turn Guided Access on
Still in this menu, select 'Passcode Settings' and then tap 'Set Guided Access Passcode'
Set a passcode you'll be sure to remember
Still in this menu, select 'Mirror Display Auto-Lock' and tap the toggle to turn on
Once Guided Access is on, you'll need to lock the Experiences screen:
Open the Experiences App
Tap the home button quickly three times
Enter the passcode you set
The iPad is now locked to the Checkin app and it can't be closed unless the passcode is entered
To unlock the screen, tap the home button quickly three times and select 'End'
Using the Experiences App
After launching the Experiences App, you will be prompted to select the Station Type.
Check-in: Would you like for your customers to check in, receive points sign up for Connect, and check their Loyalty balance and rewards?
Drawing: Would you like for customers to enter in a drawing or give away?
Event: Would you like for customers to join an event?
After selecting a Station Type, select Launch Station or Launch QR-Code for a mobile check-in!