The Experiences App is where your customers check in and enter their info. You can do this on any device that’s connected to WiFi or has a mobile connection. A tablet is recommended for the best customer experience.
Launching the Experiences App
In order to display the Experiences App from a mobile device, you must first navigate to the url: https://checkin.myblackbird.com.
You are also able to launch the app directly from the Blackbird platform. Start by selecting the Customer Center Block and then choose the Experiences Block.
Creating a Home Screen App
If you would prefer to have the app open from your iPad home screen, rather than display the browser URL to your customers, you can add the app to your home screen by following these steps:
- Navigate to the website that you want to save as a home screen shortcut.
- Tap the Share button on the menu bar. It's an icon on the right side that's a box with an arrow sticking out from it.
- Tap on Add to Home Screen.
Once added to the home screen, the app will display to your customers without the browser URL attached to it!
Enabling Guided Access
In order to prevent customers or patients from opening other apps on the iPad, you may want to lock the screen by enabling guide access. First, you'll need to enable guided access, then you can set it up on the Experiences app specifically:
- Open Settings > General > Accessibility
- Scroll to the bottom of the Accessibility menu and select 'Guided Access'
- Tap the toggle to turn Guided Access on
- Still in this menu, select 'Passcode Settings' and then tap 'Set Guided Access Passcode'
- Set a passcode you'll be sure to remember
- Still in this menu, select 'Mirror Display Auto-Lock' and tap the toggle to turn on
Once Guided Access is on, you'll need to lock the Experiences screen:
- Open the Experiences App
- Tap the home button quickly three times
- Enter the passcode you set
- Select 'Start'
- The iPad is now locked to the Checkin app and it can't be closed unless the passcode is entered
- To unlock the screen, tap the home button quickly three times and select 'End'
Using the Experiences App
After launching the Experiences App, you will be prompted to log in. All employee logins have access to use the Experiences App. After logging in, select the station you want to use from the dropdown. Stations can be created within your Stations Block, click here to read more! Select a theme color to change the background color of the app.
Check-in Experience Configuration
Would you like your customers to use in-store check-in through a tablet or iPad or using their own device through mobile phone check-in?
Would you like your customers to see their Loyalty point balance and rewards they're eligible to redeem upon checking in?
Customer Information Collection
Would you like customers to include their email address when completing their customer profile?
Check-in: Would you like for your customers to check-in, receive points sign up for Connect, and check their Loyalty balance and rewards?
Drawing: Would you like for customers to enter in a drawing or give away?
Event: Would you like for customers to join an event?