How to View Reward Redemptions

Begin by selecting the Customer Center Block, then choose the Loyalty Block. This displays the redemption log. This log shows all redeemed rewards and points used and can be paged through using the arrows at the bottom right of the page. 

Reward Statuses

Accepted Rewards - Displayed in black to show the day, date, and time the reward was accepted. Accepted rewards can still be denied if you want to give the points back. When a customer redeems a reward from the Checkin App, the points are instantly removed from the customer's balance. When a budtender manually redeems a reward on an order on a customer's behalf, the points are not removed until the order is completed (Finish & Pay button). 

Denied Rewards - Displayed in red to show the date and time the reward was denied. No points are deducted when a reward is denied.

Pending Rewards - Rewards that need to either be accepted or denied. Rewards need to be manually managed if you do not have auto redemption enabled. 

Filter Redemptions 

You can filter the redemptions by the following status: Pending, Redeemed, and Denied. Depending on the type of client, rewards will either need to be manually redeemed or are automatically redeemed. 

Please Note: Clients using the Blackbird POS will have rewards redeemed display on the order as soon as the customer is added to an order. The Employee will be required to accept the reward redemption before the reward is officially applied to the order. 

That’s pretty much all there is to viewing, accepting, and denying Loyalty rewards! If you have any further questions, feel free to reach us anytime by clicking on the help chat in the bottom left of your screen. We’re always happy to help!

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