1. Setting Up Point Triggers

Setting Up Point Triggers

From the Organizational Level, begin by navigating to the Customer Center Block, and then choose the Loyalty Block. From here, choose the Triggers tab. The Triggers tab is where you set up the activities that customers earn points for completing. Point triggers are shared across all locations in a Loyalty program.

This displays all existing points triggers. To create a new trigger, select the New Trigger button at the top right.

First, select an activity type:

Bank Payment Type- This trigger allows customers to earn loyalty points for utilizing AeroPay as their payment type.

Cash Payment Type- This trigger allows customers to earn loyalty points for utilizing cash as their payment type.

Please Note: For both the Bank Payment Type and Cash Payment Type point triggers, points will be rewarded once the order has been completed in MyBlackbird.

Checkin - Points for customer check-ins at any station where Loyalty is enabled. 

Please Note: This trigger specifically allows you to set how many hours have to pass between checkins before a customer can earn more points. Our suggestion is 8 to 12 hours if you only want your customers to be able to earn points once per day. This will ensure customers who shop in the late afternoon and then again the next morning can still earn points.

Completed Order - With certain POS integrations, points can be awarded for completed orders.

Enrollment - When a customer enrolls in Loyalty for the first time. This can be via Collect or POS backfill. 

Points Per Activity - Set the number of points you want customers to earn for that specific activity. 

Points Per Dollar - Set the number of points you want customers to earn for each order processed (for completed orders only). 

Next, confirm if a multiplier can be applied to the trigger. For more information on Point Multipliers, check out this article!

Once all the fields in the form are completed, select Save.

Learn More About Loyalty...

Loyalty Point Multipliers

Earning Loyalty Points

Creating Loyalty Rewards

Managing Loyalty Rewards

View, Accept, & Deny Rewards Redeemed

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