As a retailer using Loyalty, your customers are able to earn loyalty points towards rewards a multitude of different ways. Loyalty point triggers and magnifiers can be set up and managed from your Loyalty Program Settings. See below for the different options your customers have:

Blackbird POS Client

If you are using the Blackbird platform for your Point of Sale, please see below...

Experiences App - Customers can check in to your Experiences App, allowing them to accrue points for stopping by your store. 

Completed Order - Customers can accrue points for each dollar they spend at your store. Once an order has been completed by an employee, points-per-dollar are automatically added to the customer's loyalty point balance. 

BlackbirdGo - If you have a Loyalty Program enabled, customers are automatically enrolled at the time they place an online order from the BlackbirdGo menu. Points accrued from that purchase will be added to the customer's loyalty point balance after the order is completed in the POS. 

Collect Widget - Customers can earn points for enrolling in your Loyalty program. 

POS Integration Client

If you have a third-party Point of Sale with an integration and are using the Blackbird platform for Loyalty, please see below...

Experiences App - Customers can checkin to your Experiences App, allowing them to accrue points for stopping by your store. 

Completed Order - Customers can accrue points for each dollar they spend at your store through something called Order Pull. Once an order has been completed by an Employee, points-per-dollar are added to the customer's loyalty point balance. Order Pull sync nightly, so point updates will not appear automatically. 

BlackbirdGo - If you have a Loyalty Program enabled, customers are automatically enrolled at the time they place an online order from the BlackbirdGo menu. Points accrued from that purchase will be added to the customer's loyalty point balance after the order is completed in your third-party POS upon the nightly midnight Order Pull

Collect Widget - Customers can earn points for enrolling in your Loyalty program. 

Untracked Inventory Client

If you have a third-party Point of Sale with no integration and are using the Blackbird platform for Loyalty, please see below...

Experiences App - Customers can checkin to your Experiences App, allowing them to accrue points for stopping by your store. 

Completed Order - Customers can accrue points for each dollar they spend at your store. Points will need to be manually bonused to customers accounts within MyBlackbird, as there is no Order Pull feature that allows us to pull this information from your 3rd party POS. 

BlackbirdGo - If you have a Loyalty Program enabled, customers are automatically enrolled at the time they place an online order from the BlackbirdGo menu. Points will need to be manually bonused to customers' accounts within MyBlackbird, as there is no Order Pull feature that allows us to pull this information from your 3rd party POS. 

Collect Widget - Customers can earn points for enrolling in your Loyalty program. 

Customer Center Client

If you have a third-party Point of Sale are using the Blackbird platform for just the Customer Center tools, please see below...

Experiences App - Customers can check in to your Experiences App, allowing them to accrue points for stopping by your store. 

Completed Order - If you have a POS integration, customers can accrue points for each dollar they spend at your store through something called Order Pull. Once an order has been completed by an Employee, points-per-dollar are added to the customer's loyalty point balance. Order Pull sync nightly, so point updates will not appear automatically. If you do not have an API integration, customers can accrue points for each dollar they spend at your store. Points will need to be manually bonused to customers accounts within MyBlackbird, as there is no Order Pull feature that allows us to pull this information from your 3rd party POS. 

Collect Widget - Customers can earn points for enrolling in your Loyalty program. 

Learn More About Loyalty...

Creating Loyalty Rewards

Managing Loyalty Rewards

View, Accept, & Deny Rewards Redeemed

If you have any further questions, feel free to reach us anytime by clicking on the help chat in the bottom left of your screen. We’re always happy to help!

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