To create a loyalty reward, you must first navigate to the Customer Center Block and then select the Loyalty Block. Next, select the Rewards tab from the dashboard. Here, you can create a new reward or edit an existing reward at any time by clicking the pencil next to the reward you want to make changes to. 

Creating Rewards

Choose the Create Reward button. You will be prompted to select a reward type and from there can fill out all necessary reward details. 

Please Note: Clients using a POS Integration do not have a concept of products/inventory in your MyBlackbird account. Because of this, you are not able to assign any products to a 'Product Type' reward. To work around this, you can simply create any other reward type and ensure the reward name is descriptive enough to indicate it's a product reward.

Reward Type

Select the desired reward type. This is for internal data reporting. 

Brand - A reward specific to a brand like 'Dosist'.

Category -
A reward specific to a category of items like ‘flower’

Order - An order-specific reward like ‘$10 off $40 or more’

Product - A reward for a specific product.

Reward Details

Reward Name - The name of the reward that displays in a customer's eligible rewards. 

Reward Description - A brief summary of the reward itself. 

Amount Type -  Select Percent Off to make this reward a percentage based discount. Select Dollars Off to make it a monetary discount. Then enter the numeric amount based on the reward type you selected in the Reward Amount field.

Points Required - The number of loyalty points required to redeem this reward.

Minimum Order Subtotal - Set the minimum order total. This is also for internal reference and reporting.

Limit Per Customer - Limit to how many times the reward can be redeemed by the customer. 

Minimum Tier - The minimum loyalty tier the customer must reach in order to redeem this reward. If no tiers are set up, this field is inactive.

Available Online - Customers will be able to redeem rewards directly from their BlackbirdGo account by clicking the Heart icon near their Account login. Read more about online reward redemptions here.

Reward Schedule - Select a start date and end date for this reward, leave this blank to run it indefinitely. Additionally, select the day(s) of the week you want this reward to be available by checking the box.

Learn More About Loyalty...

Managing Loyalty Rewards

View, Accept, & Deny Rewards Redeemed

If you have any further questions, feel free to reach us anytime by clicking on the help chat in the bottom left of your screen. We’re always happy to help!

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