The  Connect Usage dashboard will help you understand your Connect segment usage for the month. 

Connect Usage

This feature is dependent on your account's access level, as it is only accessible through the Organization Level because the Organization is the entity that is billed for Connect. However, locations have a subset of this information in the Connect Snapshot. 

Sent

 
First, select the Customer Center Block and then choose the Connect Block. Navigate to the Sent tab at the top of the page. The top portion shows the current billing period usage, including number of segments included in the monthly subscription. 

Allotment - Total number of SMS segments allotted for your organization per your contract. If you’re part of an organization with multiple locations, this amount is shared across all locations.

Scheduled - Total number of scheduled segments for the month. 

Sent - Total number of segments sent for the month.

Estimated Usage - The estimated segment usage based on sent and scheduled messages for the month if applicable.

Estimated Overage - The estimated segment overage based on sent and scheduled messages for the month if applicable.

Statements

First, select the Customer Center Block and then choose the Connect Block. Navigate to the Statements tab at the top of the page. 

SMS Allotment - Total number of SMS segments allotted for your organization per your contract. If you’re part of an organization with multiple locations, this amount is shared across all locations.

MMS Usage - Total number of MMS segments sent or scheduled for the month. 

SMS Usage - Total number of SMS segments sent or scheduled for the month. 

SMS Overage - The estimated segment overage based on sent and scheduled messages for the month if applicable.

Overage Charge - The SMS overage cost calculated for the current month according to the estimated overage amount. 

Download - Download all Connect usage invoices, detailing allotment, usage, and overages. 

Learn More About Connect...

Connect Segments & Billing

Connect Subscriptions

If you have any further questions, feel free to reach us anytime by clicking on the help chat in the bottom left of your screen. We’re always happy to help!

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