1. Connect Dashboard

The  Connect dashboard will help you understand your Connect Snapshot, segment usage for the month, and applicable filters. 

Connect Dashboard

First, navigate to the Connect Block to view your dashboard. All messages will be displayed at the center of your screen, outlining a quick overview of the current month only.

Campaigns

Your Campaigns tab will display all drafted, saved, and prescheduled campaigns. To learn more about Connect campaigns, click here!

Created By - Location that created the Connect Campaign

Date/Time - If the Connect Campaign has been scheduled, the date/time of the scheduled campaign will be listed here

Status - The status of the Connect Campaign

Name/Body - The message name and preview of the message body

Est. Reach - The estimated reach of the Connect list used before the message is sent

Segments - The number of segments in the text message campaign

Est. Segments - The estimate total number of segments based on the number of customers the message will be sent to

Type - The Connect Campaign type

Lists 

Your Lists tab will display all previously created Connect lists. To learn more about Connect lists, click here!

Sent 

Your Sent tab will display all messages successfully sent and/or scheduled for a later date. You will see detailed SMS and MMS usage for the current month.

Average CTR - The average click through rate for the month.

Average CCR - This is a metric unique to Connect. It measures how customers interacted with the location(s) after a campaign message is sent. It is calculated by taking the total number of customers a message was sent to and determining how many of them checked-in to a location in the 24 hours after the message was sent. It is a good metric for determining how effective campaigns are at getting customers in the door. Higher CCR is indicative of a more successful campaign.

Subscribers - Number of customers in your customer center who are opted into messaging. This is not meant to be the total number of customers, as there can be customers that have not opted-in for Connect.

Collect

Your Collect tab will display all Collect embeds created. To learn more about Collect embeds, click here!

Learn More About Connect...

Connect Usage

Connect Segments & Billing

Connect Subscriptions

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