To access your discounts, you must first navigate to the Settings & Configuration Block and then select the Discounts Block.
What is a discount?
A discount is just as it sounds: a deduction from an order total. For Blackbird, it can be a percentage off or dollar amount off from the order total.
What are the different discount amount types?
There are two configurations available to determine the amount that will be taken off due to the discount application:
The percentage off configuration will allow the dispensary to set a percentage that will be taken off of the order when applied. For example, a discount could have a percentage amount type as 10% and when applied, 10% would be taken off the subtotal.
Dollar Amount Off
This allows the dispensary to specify a set dollar amount that will be deducted when the discount is applied. An example of this would be $5 off. When applied, $5 would be deducted from the subtotal.
What is the difference between fixed and variable type for the 'order' discount type?
There is a configuration on order discounts that allows users to select if the discount will be fixed or variable. It is important to note that this is only an option for discounts that target an order.
Refers to the typical discount where a set amount that will be taken off is determined at the time the discount is created. An example of a fixed discount would be 10% Off Whole Order, where 10% off is determined and fixed at the time the discount is created.
Refers to a discount where the amount taken off is not determined at the time the discount is created, but rather at the time the discount is applied to an order. In this case, the order discount would be created, and when it is added to the order, the dispensary would be prompted to enter the desired total amount (total including tax, not subtotal). When this happens, the discount percentage is determined as a reverse-calculation that takes the correct amount off the subtotal of the order to result in the desired total.
What are the different discount conditions?
These conditions (or configurations) allow the dispensary to specify when and how a discount can be used. This provides flexibility in creating discounts that may require additional conditions before they can be used, as opposed to having discounts that can be applied all the time.
When a discount is applied to an order (MyBlackbird) or a cart (BlackbirdGo) that has conditions specified, the consumer will only be blocked from submitting the order if the discount conditions are not met. This means that they will still be able to browse and add items even if the conditions of the discount are not met, but will be instructed as to why they cannot place the order if the conditions are still not met at the time the order is completed. None of the conditions are required, but optional to enhance the functionality if desired. The conditions that are supported are detailed below:
Minimum Subtotal - This configuration allows dispensaries creating discounts to specify that a certain subtotal must be met for an order before they are eligible for the discount.
Example: Spend $200, get $20 off, where the customer is incentivized to spend a certain amount of money in order to receive the discount.
Limit per Customer - Setting a limit per customer on a discount prevents customers from being able to abuse discounts.
Example: If there is a discount for new customers on their first order, it would not be desirable that a customer could use this discount more than one time.
Available Date Range - This configuration allows dispensaries to set a time frame when the discount is active to be used.
Example: A dispensary may be running a promotion for a holiday weekend and wants to create a 30% Off discount that can only be used during the holiday weekend.
Available Days - While this has a similar name to Available Date Range, it differs in the fact that it allows users to select the days of the week the discount is active on. Where Available Date Range sets a one-time date range for usage, this configuration allows for ongoing usage on specific days of the week.
Example: If a dispensary had a weekly promotion on Saturdays where all concentrate products were half off. They could create a category discount for the Concentrate category where the available days is set only to Saturday. Then, every Saturday this discount would be available for usage, but not on any other day. The system will default the available days to all days of the week unless updated by the user.
Online Availability - There is a setting on order discounts only that allows for discounts to be utilized online. When 'available online' is selected, customers with the discount code could use the discount on online orders they place. If a discount is applied to a cart online, it will come through to the order in MyBlackbird.
Can multiple discounts be used together, also known as 'discount stacking'?
There is not a limit to the number of different discount types that can be applied to an order. All discounts are applied to the original subtotal amount of the order. This means that if multiple discounts are applied to an order, they will not stack on top of each other but will each apply to the original subtotal.
Please Note: Multiple customer discounts cannot be applied to the same order.
Learn More About Discounts...
That’s pretty much all there is to managing your discounts! If you have any further questions, feel free to reach us anytime by clicking on the help chat in the bottom left of your screen. We’re always happy to help!