Tracking Deliveries as a Blackbird Client
To access your deliveries, you must first navigate to the Delivery Tracking Block.
From the main tracking screen, you will be able to see all of the deliveries you’ve ever done (and requested) since using the system and you’ll be able to easily filter them based on a range of different data points that are relevant to you such as:
Delivery Type - Retail, Facility, or Cash
To Location - Where a delivery is going
From Location - Where a delivery is leaving
Date Range - View all deliveries that were created within that date range (30 day max)
Status - Filter by delivery status (Unassigned, Assigned, Picked, On The Way, Delivered, and Canceled)
Delivery Overview Snapshot
Here is an example of what you should see when navigating to the delivery dashboard:
Total Orders - Total amount of delivery orders delivered on the date specified.
Product Value - The total value of product delivered.
Mileage - The total mileage traveled to facilitate the deliveries.
Average Mileage - Average mileage traveled across all deliveries.
Average Subtotal - Average product value across all deliveries.
Average Delivery Fee - Average delivery fee across all deliveries.
Base Fees - Total fees incurred for deliveries due to Blackbird from your facility.
Once you have found the delivery you're looking to track, click the Details button. Here, you will see all of the Details associated with the delivery, as well as the custody log, delivery statuses, notes, and comments.
Note: We strongly suggest making it a best practice to add METRC Manifest and/or Compliance Numbers to the comments section of a delivery once it's available to you.
Tracking Deliveries for Non Blackbird-Client Locations
For deliveries going to locations who may not have a MyBlackbird account, you’ll also have access to a public facing tracking link that can be sent to anyone who might be interested in the current status of the delivery.
The Tracking Code can be found under the Details panel
Example of Tracking Log
Accessing Your Delivery Manifest
You can quickly access a PDF copy of the delivery’s manifest from your dashboard by clicking the orange Download Manifest (see above image) button in the far right column of a delivery’s information row. Clicking on the link will prompt a download of the manifest PDF to occur within your browser which can then be printed or attached to an email of your choice.
If you’re simply looking for in-depth information on a specific delivery, then you can click the blue Details (see above image) button in the far right column to bring up any relevant information pertaining to the delivery.
Clicking the blue Details button will bring up a digital page of the manifest that displays all of the critical delivery info as well as a continually updating log of the custody changes that occur en route.
From here you can update any notes you’d like to make on the delivery, upload any newly relevant files, and even print or email it to anyone who might need a copy of the manifest for their own records.