1. Delivery Details

  2. Delivery Statuses

  3. Accessing Your Delivery Manifest

To access all of your outgoing home deliveries and incoming wholesale deliveries, you must first navigate to the Delivery Tracking Block. From the main tracking screen, you will be able to see all of the deliveries you’ve ever received or sent out. 

Delivery Details

You’ll also be able to easily filter them based on a range of different data points that are relevant to you, such as:

Delivery Type - Delivery Retail, Facility, or Cash.

To Location - Where a delivery is going.

From Location - Where a delivery is leaving.

Date Range - View all deliveries that were created within that date range (30 day max). 

Status - Unassigned, Assigned, Picked, On The Way, Delivered, and Canceled. 

Delivery Overview Snapshot

Here is an example of what you should see when navigating to the delivery dashboard:

Total Orders - Total amount of home delivery orders delivered on the date specified.

Product Value - The total value of product delivered to the customers.

Mileage - The total mileage traveled to facilitate the home delivery orders.

Average Mileage - Average mileage traveled across all deliveries.

Average Subtotal - Average pre-tax and pre-discount totals across all deliveries.

Average Delivery Fee - Average delivery fee across all deliveries.

Base Fees - Total fees incurred for deliveries due to Blackbird from your facility.

Delivery Statuses

Blackbird deliveries go through a range of statuses from the time they’re created to the time they’re delivered. By being familiar with these statuses, you can feel comfortable with knowing exactly what is happening with your orders at all times.

The statuses are all color coded as follows:

Unassigned -  Your delivery has been created in the system but has not been assigned to a driver for pick-up.

Assigned - A Blackbird driver has been assigned to your delivery and is (or will be) en route to your location shortly. 

Picked - The delivery has been picked up by a Blackbird driver from your location. For home delivery orders, customers will also receive a text message advising that their order has been picked up.  

On The Way - Your delivery is in transit to its destination. For home delivery orders, customers will also receive a text message advising the estimated time of arrival to their home address.

Delivered - Your delivery has been delivered and accepted by the home delivery customer or shipment’s receiver. It is now considered complete!

All of these statuses are filterable from your tracking dashboard, so you’re able to quickly see the deliveries that are most important to you at any given time. You can also quickly reference what status each delivery is in by viewing the status text found under the Status column on the right side of your screen.

Accessing Your Delivery Manifest

You can quickly access a PDF copy of the delivery’s manifest from your dashboard by clicking the orange Download Manifest (see above image) button in the far right column of a delivery’s information row. Clicking on the link will prompt a download of the manifest PDF to occur within your browser which can then be printed or attached to an email of your choice.

If you’re simply looking for in-depth information on a specific delivery, you can click the blue Details (see above image) button in the far right column to bring up any relevant information pertaining to the delivery.

Clicking the blue Details button will bring up a digital page of the manifest that displays all of the critical delivery info as well as a continually updating log of the custody changes that occur en route.

From here you can update any notes you’d like to make on the delivery, upload any newly relevant files, and even print or email it to anyone who might need a copy of the manifest for their own records.

For shipments going to clients who may not have a MyBlackbird account, you’ll also have access to a public-facing tracking link that can be sent to anyone who might be interested in the current status of the delivery. 

The Tracking Code can be found under the Details panel.

Learn more about home delivery...

Delivery Settle-Up 

Delivery Best Practices

Managing Self Delivery 


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