To access your in-store orders, you must first navigate to the Sales Block and then select the Orders Block. To process orders, you will need to have created at least one (1) Sales station. Click here to learn how to create Sales stations!

Creating Orders

Your order creation dashboard is where you can search and select products, add a customer to the order, etc. 

Order Screen Button Key:

+Add Customer - Use this to add a customer to the order. If a Caregiver is being processed for an order, you will be given the option to select whether or not the Caregiver is purchasing for themselves or on behalf of their Medical Patient. Taxes applied will be applicable to the recipient of the order. Once added, you can view the customer’s profile, add rewards to the order, or remove the customer from the order completely.

Add Discount - Use this to add promotional discounts to an order. (Learn more about discounts here!) Things like “Senior/Veteran” discounts will be applied automatically based on the customer type (if you've set them up) so this button mainly serves to manually apply promotional discounts to orders.

Rewards - Use this to add, accept, or deny rewards redeemed by your customers. 

Red Trash Icon - Delete the order you are currently working on.

Save - Save working on this order for later (like if you need to check-out at a different register).

Ready - Mark an order as ready. This is good to use if the payment part of your floor process is handled separately or if the order is going to leave the dispensary on a delivery..

Audit - This button will only appear once there are items in the cart. It allows you to double check (with a scanner) that everything in the cart matches what is physically in front of the budtender/checkout personnel. This ensures that the batch of flower walking out the door is actually the batch that the customer bought.

Finish & Pay - Close out the order and collect payment from the customer.

Auditing Your Orders

Blackbird POS Clients 

When the customer is ready to check out, you can audit the order to confirm that the batches of physical items collected match the batches of the items on the order screen. To audit an order, select the Audit Order button.  

This will bring up the Order Audit box in the top right side of our screen. Each item that we scan will fill up the progress bar until every item in our cart has been scanned.

Processing Your Orders

To process an order, select the Finish & Pay button. This will bring up the payment window, where you can select the payment type and amount given. Once that information is entered, you can select the Process Order button, which will determine the amount of change due (if any) and automatically print the customer receipt and product labels. If a customer applied any reward points to their order, points will be deducted from the customer profile only after the order has been completed. 

That’s all there is to making sales in Blackbird! The process consists of.

  1. Starting a new order
  2. Adding a customer to the order
  3. Adding rewards to the order (if applicable)
  4. Adding items to the cart
  5. Adding discounts to the order (if applicable)
  6. Auditing the order to ensure the physical items match what is in the cart
  7. Checkout the customer using the Finish & Pay button

Once the order has been completed, any rewards points applied to the order will be automatically deducted from the customer's loyalty balance.

Learn More About Orders...

Discounts

Loyalty 

Online Orders

That’s pretty much all there is to managing your orders! If you have any further questions, feel free to reach us anytime by clicking on the help chat in the bottom left of your screen. We’re always happy to help!

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